9 December 2025, Shah Alam – Bateriku.com, Malaysia’s leading on-demand battery replacement service and roadside assistance provider, has taken another step forward in strengthening its operational excellence and digital capability. As part of its preparation for international certification, related departments completed ISO training programs this month.
On 4 December 2025, the relevant team underwent the ISO 9001:2015 Understanding & Implementing training at Akademi Bateriku, Shah Alam conducted by SIRIM Academy. This was followed by training on ISO/IEC 27001 Information Security Management System (ISMS) on 8 and 9 December 2025 which was also led by SIRIM Academy, Malaysia’s premier training provider for quality and standards.
Bateriku Completes ISO 9001:2015 and ISO/IEC 27001 Training as Part of Its Certification Journey
These training sessions support Bateriku’s broader vision to build a connected smart mobility ecosystem, driven by in-house software development, strong quality standards, and robust information security.
Understanding ISO 9001:2015 Quality Management System (QMS)
ISO 9001:2015 is the most widely recognised international standard for quality management systems. It provides a framework that helps organisations deliver products and services that meet customer expectations and comply with regulatory requirements. For Bateriku, which manages a large network of technicians, service partners, and customer touchpoints across Malaysia, the standard offers a structured approach to delivering consistent, reliable service.
The ISO 9001:2015 Understanding & Implementing training helped our team understand how to plan, develop, and maintain a quality management system aligned with the standard. The programme covered customer-focused processes, performance monitoring, documentation practices, and practical steps for certification readiness.
Benefits of ISO 9001:2015
- Compliance and Continuous Improvement – Ensures the company meets industry requirements while strengthening internal processes.
- Enhanced Productivity and Efficiency – Reduces service errors, streamlines workflows, and improves response time for roadside assistance.
- Market Acceptance and Sector Requirements – Positions Bateriku to meet expectations from automotive partners, insurers, and fleet operators.
- Fewer Customer Audits – Reduces audit demands from major partners who often require proof of structured quality systems.
- Business Continuity – Helps maintain consistent service despite staff turnover or operational transitions.
For a high-volume, customer-driven business like Bateriku, ISO 9001 lays the foundation for predictable service quality across all regions.
Understanding ISO/IEC 27001 Information Security Management System (ISMS)
With the company moving deeper into digital services and expanding its internal software development, information security has become a top priority. ISO/IEC 27001 sets out requirements for establishing, operating, monitoring, and improving an Information Security Management System. It ensures information is handled based on its risk level and protects it from misuse, loss, or unauthorised access.
During the 9 December 2025 training, the team learned how to build a secure and well-governed information environment. The sessions focused on risk assessment, control selection, documentation requirements, security governance, and incident response planning. This knowledge helps the company strengthen security in its apps, operational systems, and data management practices.
Benefits of ISO/IEC 27001
- Securing Information Systems – Protects customer, partner, and operational data across digital platforms.
- Authenticity and Reliability – Builds trust in the company’s systems, including its in-house software for mobility services.
- Protecting Stakeholder Information – Assures users and partners that their information is handled responsibly and securely.
- Enhanced Reputation for Security – Positions Bateriku as a reliable digital mobility provider in an era where security is a key expectation.
As Bateriku expands its digital ecosystem, covering on-demand services, technician platforms, and mobility data—ISO/IEC 27001 helps enforce strong and consistent security practices.
Training Highlights
Both training sessions took place at Akademi Bateriku Shah Alam, which supports the company’s learning and development initiatives. Staff from operations, human resource, finance, digital, IT infrastructure and compliance participated.
The ISO 9001 training focused on building a culture of consistent service quality, documenting key processes, and aligning daily operations with measurable performance indicators. Meanwhile, the ISO/IEC 27001 training covered risk-based thinking, security controls, data classification, and system monitoring requirements.
“These trainings support our move toward becoming a fully integrated smart mobility ecosystem,” said one of the participant.
“Quality and information security must grow alongside our services, especially as we build more digital solutions in-house. ISO standards help us do that with structure and clarity.”
Why These Standards Matter for Bateriku’s Future
Bateriku’s rapid expansion from on-demand battery replacement to full roadside assistance and digital mobility solutions requires strong internal governance. The company’s in-house software development team now builds platforms that connect users, technicians, partners, and vehicles in real time. As these systems grow, the need for quality and secure processes becomes even more important.
ISO 9001 supports the company’s goal of delivering consistent, reliable service across Malaysia. ISO/IEC 27001 ensures the company’s digital infrastructure is safe, trusted, and resilient.
Together, these standards strengthen our foundation as it builds:
- a fully connected mobility ecosystem
- secure digital platforms
- reliable on-demand services
- long-term partnerships
Bateriku would like to extend its sincere thanks to SIRIM Academy for their expert guidance and support in equipping our teams with the knowledge and skills to uphold international standards. The training marks an important milestone in ensuring that Bateriku continues to grow with professionalism, security, and customer trust at the core.
