After seeing how Fatin simplifies conversations and powers fast, on-demand battery service, the next step is exploring her full potential as a predictive car concierge. Beyond immediate replacements, Fatin monitors vehicle health, sends timely reminders, and automates preventive care. In other words, Bateriku is turning car maintenance into a proactive, hassle-free experience.

Fatin: The Frontline AI in Bateriku’s Enterprise Architecture

For a broader perspective, Fatin operates at the Service Request layer as the frontline AI assistant. She manages customer interactions through WhatsApp, call center, website, and mobile app, and routes each request through the SaaS layer, known as RSA Malaysia. Fatin intelligently selects the most appropriate service from five options:

• Workshop,
• Vehicle Battery,
• Logistics,
• Roadside Assistance,
• or Spare Parts

based on the customer’s needs.

Preventive Intelligence with Fatin

Fatin is not just reactive, instead she uses data to provide proactive, preventive car care. She monitors customer’s battery life through Bateriku’s database. Upon detecting customers that need battery replacement, Fatin automatically sends personalized WhatsApp reminders before warranties expire. This helps drivers schedule timely replacements, reducing the risk of sudden battery failure and eliminating reliance on manual service stickers or paper alerts.

Seamless Backend Processing and Fulfillment

Requests processed by Fatin connect with the Backend System, including Bateriku and BGarage, supported by the Business Operation System (BOS). Service fulfillment is coordinated through Service Provider Management System (SPMS), Logistics Management System (LMS), Warehouse Management System (WMS), and BotaPay, ensuring orders, deliveries, and payments flow efficiently.

Connecting Customers, Partners, and Financial Systems

Fatin bridges customers with service providers:

• workshops
• towing operators
• locksmiths
• mobile technician

Even better, all of this module are also integrate with suppliers and financial institutions. Customer payments are processed via APIs, and partner payouts are handled through BotaPay, creating a fully connected, end-to-end ecosystem.

Expanding Beyond Batteries: Fatin as an AI Car Concierge

Fatin’s vision extends to total vehicle maintenance. She can notify users about scheduled servicing, part replacements, and other preventive care tasks. By evolving into a predictive AI car concierge, she simplifies vehicle ownership, reduces unexpected downtime, and enhances the overall user experience.

Predictive Maintenance: Cost and Time Savings

Predictive maintenance can deliver measurable benefits. According to Deloitte:

• Maintenance costs can drop by up to 10%
• Planning time can be reduced by 50%
• Risk of unexpected breakdowns can fall by 70%

Applied to car ownership, Fatin ensures smoother, hassle-free driving while improving operational efficiency and minimizing stress.

Fatin: The Definitive Future of Total Car Care

Through Fatin, Bateriku combines AI-led conversation, fast on-demand service, and predictive maintenance to define the next phase of car care. She works alongside traditional IVR systems with natural, multilingual dialogue, anticipates user needs, and supports Bateriku’s 30-minute service commitment.

Customers can start with Fatin and request a transfer to a call center operator at any time. This ensures choice, clarity, and continuity across every interaction.

From instant battery replacements to proactive reminders and predictive maintenance, Fatin acts as a digital bridge between drivers and Bateriku’s wider service network. The result is simpler car ownership, fewer surprises, and a more reliable day-to-day driving experience.