Job Details
Full Time
Shah Alam
BPlaz
Minimum SPM or Diploma in any field
About the role?
Handle calls, chats and emails with professionalism while resolving inquiries and complaints quickly and tactfully. Join a supportive team where you’ll deliver excellent service, build strong customer relationships and keep every interaction positive. What we offer: basic salary, allowances (shift, night & meal) & KPI incentives.
Key Responsibilities
- Handle inbound/outbound calls, live chat, email pertaining to company.
- Assist with customer inquiries and request promptly, accurately and professional.
- Resolve customer complaints tactfully and follow up to ensure resolution.
- Maintain amicable working relationship with the team and different department of the company.
Requirements
- Minimum SPM or Diploma in any field.
- Good communication skills in Bahasa Malaysia and English.
- Experience in the Customer Service or Call Centre sector is an advantage.
- Willingness to work rotational shifts and weekends.
- Pleasant, patient and friendly attitude.
- Required skills: Computer literacy, Microsoft Word, and Excel.