Outpatient Medical Coverage Inpatient Medical Insurance Staff Discount Staff Credit Facilities Special Leave Free Parking*
Job Opening
CALL CENTRE AGENT (CUSTOMER SERVICE REPRESENTATIVE)
BPlaz
MYR2,000-MYR3,500/ month
Located at Shah Alam
Full TimeRole
Job Description
What you will do as a CALL CENTRE AGENT (CUSTOMER SERVICE REPRESENTATIVE)?
About the Job
Handle calls, chats and emails with professionalism while resolving inquiries and complaints quickly and tactfully. Join a supportive team where you’ll deliver excellent service, build strong customer relationships and keep every interaction positive.
What we offer: basic salary, allowances (shift, night & meal) & KPI incentives.
Qualifications
- Minimum SPM or Diploma in any field
- Good communication skills in Bahasa Malaysia and English.
- Experience in the Customer Service or Call Centre sector is an advantage.
- Willingness to work rotational shifts and weekends.
- Pleasant, patient and friendly attitude.
- Required skills: Computer literacy, Microsoft Word, and Excel.
Responsibilities
- Handle inbound/outbound calls, live chat, email pertaining to company.
- Assist with customer inquiries and request promptly, accurately and professional.
- Resolve customer complaints tactfully and follow up to ensure resolution.
- Maintain amicable working relationship with the team and different department of the company.
What we Offer
