Monitor sales performance and ensure monthly targets are met.

Ensure operational compliance with company SOPs.

Manage and optimize business operation hours and service quality.

Oversee inventory management and stock level accuracy.

Ensure proper utilization of internal systems (JBK, BRACE, Quicksight, Grafana, BMS, E-Count).

Oversee order completion, stock tracking, and warranty processes.

Address and resolve incomplete jobs and warranty issues.

Support online and offline marketing initiatives, including social media, sponsorships, and events.

Develop partnerships with external organizations such as Petronas AutoExpert, MARA, and PUNB.

Identify new BP prospects and manage onboarding processes (applications, site surveys, approvals, registrations, and renovations).

Monitor BP financial assistance programs (SME, Axiata, BP loans).

Ensure BP financial records are properly maintained and payments are tracked.

Conduct regular training sessions for BP teams.

Provide operational and marketing support to BPs.

Organize upskilling programs such as RSA, Bhero, GGR, and technical training.

Track BP sales performance and provide reports.

Ensure compliance with attendance policies, including leave management.

Conduct regular BP site visits to assess performance and address challenges.

Address conflicts or disputes among BP teams.

Escalate operational challenges to higher management when necessary.

Provide coaching on BP operations and performance improvement.